Information We Collect

We collect information you provide directly and information gathered automatically as you use our services.

• Contact and order details: name, email, shipping address, and phone number — collected securely during checkout by our payment provider.
• Payment information is handled entirely by our encrypted payment processor; we do not store full card details on our servers.
• Device and usage data: app version, device type, and anonymized interaction data to improve the experience.
• Hannah voice: when you choose to use the microphone, your device or browser speech service processes your audio to create a transcript. Hydra receives the transcript as your message. Hydra does not intentionally store the original microphone audio.

How We Use Your Information

We use your information to process and fulfill orders, communicate with you about your purchases, provide customer support, and improve our products and services.

Sharing Your Information

We share information only with trusted partners necessary to operate — payment processors, shipping carriers, and analytics providers — each bound by confidentiality obligations. We never sell your personal information.

Data Security

We use industry-standard safeguards to protect your information. All checkout transactions are encrypted. However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, and to opt out of certain data practices. To exercise these rights, contact us through our website.

Children's Privacy

Our Kids' Formula is designed for children, but our services are intended to be used by parents or guardians making purchases on their behalf. We do not knowingly collect personal information directly from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy within the app. Continued use after changes constitutes acceptance.